From time to time we can encounter errors. These are the most common errors in a designer day to day life and here are the simple ways around them:
If you get the unable to find a valid profile to select error you need to go to file and select manufacturers codes. Pick the correct range, save and restart articad. This should resolve the issue.
If you encounter this error upon installing an articad update, please abort, close articad (or if articad is closed already restart your laptop) and then retry to the installation.
Invalid recipient error upon attempting to open articad - please ensure you are connected to the internet and run the RTE fix - https://www.designerhub.info/post/rte-fix-sentinel-key-not-found-h0007
Articad is running an expiry date - if this pops up you can ignore as articad should auto renew your license. If for any reason this does not happen please run the RTE fix - https://www.designerhub.info/post/rte-fix-sentinel-key-not-found-h0007
No sales order found - this is normally when you have removed your epad too early. If this error pops up, please pick the estimate option on the email drop down and this will generate the email - please remember though to change the destination email to articadsales@hammonds-uk.com.
Epad/error upon signing order form on articad:
you need to install the drivers for the epad/signature pad:
If you are running on 32bit machine please use these drivers: https://ln5.sync.com/dl/f4d3f9a50/tqayhtei-ds7ds8se-simvf4sd-bsfu75rx
If you are running on 64bit machine please use these drivers:
Please run the set up files in the first instance and then the second application.
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