POST SALE AMENDMENTS/RTS RESOLUTION

Post Sale Amendments/RTS Resolution

We recognise that on occasions a customer may wish to make changes post sale However, any changes made and agreed MUST be signed off by the customer, in writing, before surveying can proceed.

These post sale amendments could be for a number of reasons:

• Range changes

• Colour changes

• Redesigns

• RTS’s

To prevent any delays or complications at surveying, any of the above amendments must be actioned in the following way:

  1.   Designer sends the new Sales Presentation pack to the customer via email with specific wording to confirm the changes made.                    

1. Below is the wording (template pdf.) that MUST be used in the body of the email sent to the customer - this CANNOT be amended at all.

2. Customer then replies to the Designer’s email confirming that they are happy with the changes and accepts the updated prices.

3. If the value increases, designer should inform the customer and take extra monies via WorldPay or ask the customer to pay on the portal/Bank Transfer.

4. Designer forwards this confirmation email, along with the new Sales Presentation pack to OrderValidation@Hammonds-uk.com, and ClientRelations@Hammonds-uk.com if it is a resolution to an RTS.

5. Where applicable, if the revised order has increased in value, the Designer MUST collect any balance of deposit via WorldPay or instruct the customer to pay via the Hammonds Portal, Balance & Payments.

Should there be a need for an increase to a Novuna Finance Agreement (BNPL/IBC), please highlight this to OrderValidation@Hammonds-uk.com so they can make the necessary changes.

Email template revised order customer agreement March 2023

.pdf

Download PDF • 68KB